Questions before you create your star map.

• Digital downloads: Instantly
• Physical products: Shipping within the USA, Canada, UK, and EU typically takes 3–6 business days.

If the return was not caused by an incorrect address or recipient refusal, we can send a replacement order. In this case, you would only need to cover the shipping cost again.

Please contact us within 7 days of delivery and include clear photos showing:

• The damaged area of the product
• The packaging and the shipping label

Once we receive your photos, we'll arrange a replacement right away. Please do not discard the item or its packaging until the issue is fully resolved.

Framed poster orders — if only the poster is damaged (and the frame is fine), we will resend only the poster, and you can easily replace it in the existing frame.

Lost orders — if your order is lost during shipping, we will send you a new replacement at no extra cost.

• If the mistake is on our end, we'll send a replacement immediately (for framed items, a new poster will be provided).
• If the issue occurred on your side, we can still send a corrected item at a discounted price.

• Cancellations: Accepted within 4 hours of purchase.
• Returns / exchanges: Since all products are made-to-order, we generally cannot accept returns or exchanges.

If there's an issue with your order, we'll still do our best to resolve it quickly.

• No, prices are never shown on the packaging.
• We know many customers order our products as gifts, so every package is designed for a smooth gifting experience.
• You can also include a custom note for the recipient — just select "Add a note to your order" at checkout to include your message.

• Yes! We can create your design in any alphabet or language — including Latin, Arabic, Cyrillic, Hebrew, Greek, Hindi, Japanese, Korean, and others.
• Just type your text exactly as you'd like it to appear (or send it in a message), and we'll prepare the design using your preferred script.
• If your language uses special characters, please double-check them before confirming your preview to ensure accuracy.